HotelRunner - Content glossary
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Overview
A collection of all the terms our writers should use inside the product. Helps our team strike the right tone and stay consistent across multiple flows.
Challenge
HotelRunner is a huge product with many complex features. Using consistent terms and tone in every flow is a big challenge.
Solution
This glossary is a handy guide all writers can refer to if they’re struggling to find the right words.
It contains:
Terms we use and ones to always avoid.
2. Descriptions and explanations of why writers need to stick to those terms.
3. Examples of that term on the site.